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How to retrieve Email Header information using Microsoft Outlook

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I have been requested by ABI Hosting Technical Support to retrieve Email Header information, how do I do that?

If you use Microsoft Outlook, Email Header information will be called Internet Headers. The best way to retrieve this Header Information is to follow the steps outlined below:

If you feel it IS SAFE to open the email:
1: Double click the email in question.
2: Select "View" then "Options".
3: Proceed to step 4.

If you feel it IS NOT SAFE to open the email:
1: Right click on the email
2: Select "Options"
3: Proceed to step 4.

4: Once the "Message Options" window is open you should see a box that is called "Internet Headers", you would need to copy and paste that information in an email. The best way accomplish this is to forward the original email message* and paste the "Header Information" at the top.

*If you are going to forward a message to ABI Support, please include a message of your own explaining the problem you have experienced.



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